Report a Lost or Stolen Debit Card
If your debit card is lost, stolen, or you notice suspicious activity, act right away to help protect your account.
Step 1 Turn off your card immediately
The fastest way to stop unauthorized use is to turn your card off using Card Management in Online or Mobile Banking.
Learn more about Card Management
Step 2 Contact us to report your card lost or stolen
Once your card is turned off, contact us so we can help secure your account and guide next steps.
Phone icon: 515-432-6200
After hours: 1-800-472-3272
Step 3 Review recent transactions
Check your recent activity for any transactions you do not recognize. Make note of dates and amounts so we can assist you. If fraudulent transactions occur, contact the bank to begin the dispute process.
What happens next
- We make sure your account is secure
- We help you review any transactions you do not recognize
- We will help you with replacement and next steps
Need help?
Complete our contact form and we will follow up during business hours.
